Cluster Groups & MICE Co-Ordinator
Core
Central point of communication and coordination for group-related initiatives, managing the full lifecycle of group inquiries and ensuring seamless operational execution.
Role type
Group & MICE Coordinator
Builds
Group travel bookings and client engagement initiatives
Domain
Hospitality / Group Travel
Required skills
CRM systems, Microsoft Office (Excel, PowerPoint), data management, RFP processes, group booking processes, report preparation, stakeholder communication
Preferred skills
Experience in hospitality, events, or group travel industries
Responsibilities
Manage full lifecycle of group inquiries from request to rate loading; Maintain accurate data across CRM systems and prepare detailed reports; Coordinate group block requirements; Manage shared inboxes for group inquiries; Support RFP processes for group accounts; Organize client visits, site inspections, and familiarization trips; Handle customer and agency inquiries related to group bookings.
Seniority
Junior to Mid-level, hands-on IC