Service Delivery Manager - Cybersécurité - Toulouse
Core
Pilotage et qualité des services de cybersécurité, coordination des équipes, continuité opérationnelle et satisfaction client.
Role type
Senior Service Delivery Manager (Cybersecurity)
Builds
Cybersecurity services (Prevention, Protection, Detection & Response) for public and private clients
Domain
Cybersecurity / IT Services
Required skills
Service Delivery Management, Team Coordination, Performance KPI Management, Risk Management, Client Escalation Management, Pre-sales Support, Technical Background (Infra, SOC, SIEM), Project Management
Preferred skills
Cybersecurity domain interest, Training & Coaching, Roadmap Definition
Technologies
SOC, SIEM, Mitre Att&ck
Responsibilities
Pilot and support teams, coordinate with local teams, organize training and coaching plans, ensure communication between squads, define and follow performance KPIs, ensure operational continuity and anticipate risks, participate in client exchanges and manage escalations, arbitrate priorities, contribute to pre-sales and tender responses, collaborate with Digital Platform teams
Seniority
Senior, hands-on IC
