Quality Deviation Specialist
Core
Manage quality deviation processes, analyze discrepancies, and mediate decisions on affected goods to ensure customer satisfaction and process improvement.
Role type
Quality Deviation Specialist (Supply Chain)
Builds
Quality deviation management processes and financial settlement documentation
Domain
Retail supply chain / Food and home furnishing
Deliverable
dashboards & analysis
Required skills
Root cause analysis, claim and conflict management, data visualization, stakeholder management, financial settlement calculation, pattern recognition
Preferred skills
Knowledge of IKEA Supply Chain stakeholders, understanding of Quality Direction and Supply Strategy
Technologies
Reporting and data visualization tools
Responsibilities
Analyze reported deviations and order discrepancies; Identify stakeholders and initiate dialogue for decision-making; Observe patterns and trends to initiate investigations; Calculate costs and prepare financial settlement documents; Manage open cases and secure communication flow; Contribute to Action Plan activities; Share feedback and lessons learned to improve ways of working.
