Reception Team Manager, IKEA Älmhult AB
Core
Lead the Reception team to ensure excellent service and smooth operations across IKEA Hotell, IKEA Museum, Museum of furniture studies, and Aktivitetshuset.
Role type
Team Leader, Hospitality & Hotel
Builds
Guest experiences at reception areas, hotels, and museums
Domain
Hospitality, Tourism, Retail
Deliverable
product features
Required skills
Team leadership, Service recovery, Commercial initiatives (upselling/cross-selling), Operational coordination, Coaching, Decision making
Preferred skills
Experience in reception/front office, Ability to build trust, Fast-paced environment adaptability
Responsibilities
Lead and coordinate daily reception work, Coach and develop co-workers, Handle guest inquiries and service recovery, Drive commercial initiatives, Contribute to routine improvements
Seniority
Mid-level, hands-on IC