Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21
Core
Provide exceptional support to customers by addressing inquiries, resolving complaints, and processing orders via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for the company's products and services
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, multitasking, empathy, proficiency in customer service software
Preferred skills
Previous customer service experience, ability to remain calm under pressure
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer complaints and issues; Process orders, refunds, and exchanges; Document customer interactions and update records; Identify and escalate complex issues; Provide feedback to improve processes; Meet performance metrics
Seniority
Entry-level, open to students