Sr. Staff Product Manager, AI-Native IT Service Management
Core
Own an AI-native ITSM product end-to-end, defining strategy for Service Operations to achieve Zero Service Outage by shifting from AI-assisted to AI-native agents that triage, correlate, and resolve incidents.
Role type
Sr. Staff Product Manager (AI-Native ITSM)
Builds
AI-native IT Service Management products (incident, major incident, problem, change, on-call) for enterprise IT organizations.
Domain
Enterprise IT Service Management (ITSM) and AI/LLM operations
Deliverable
production ML models
Required skills
AI-native product ownership, enterprise-grade AI quality/guardrails, IT service operations (incidents, changes, on-call), platform architecture (workflow orchestration), systems thinking, customer relationship building, product strategy, mentorship
Preferred skills
Deep ITSM domain knowledge (AIOps, CMDB), agent evaluation (LLM-as-judge), hands-on prototyping, zero-to-one product experience, large installed base migration, familiarity with Salesforce/Jira/BMC
