Asesor de Soporte Técnico - Español - Bogotá
Core
Technical support advisor providing basic tech support, guiding clients on product usage, and identifying sales opportunities.
Role type
Technical Support Advisor (Sales Enablement)
Builds
Client support interactions and upsell recommendations
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
Spanish (fluent), basic technology knowledge, problem-solving, customer empathy, multitasking, commercial mindset, quick learner
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide efficient and friendly support to clients across multiple interactions, respond professionally and empathetically to inquiries, provide basic technical support and guide problem resolution, identify client needs and recommend solutions or improvements, own cases until resolution or escalation, accurately record client information in systems, investigate and resolve problems using available resources, detect opportunities for improvement and value for the client, ensure security and accuracy of client information, follow internal processes and guidelines