Technical Merchant Banking Support Associate
Core
Provide technical support, troubleshoot banking systems, and process financial transactions for merchant banking clients.
Role type
Technical Merchant Banking Support Associate
Builds
Merchant banking services and payment solutions
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
technical troubleshooting, transaction processing, customer service, CRM usage, Microsoft Office, verbal communication, problem solving, attention to detail, multitasking
Responsibilities
Answer inbound calls regarding technical issues and banking products, troubleshoot complex technical issues with merchant banking systems and POS devices, process financial transactions and account reconciliations, educate clients on banking services and platforms, maintain security protocols, document interactions in CRM, analyze customer inquiry trends, handle escalations
Seniority
Entry-level / Associate