IT Support Specialist (Armis/Veza)
Core
Manage global IT physical and virtual assets, deliver technical support to employees, and oversee logistics processes for an autonomous defense platform.
Role type
Senior IT Support Specialist (Asset Management & End-User Support)
Builds
Global IT asset lifecycle management, support flow optimization, and onboarding/offboarding infrastructure.
Domain
IT Operations / Cybersecurity Infrastructure / Enterprise Logistics
Required skills
macOS end-user support, asset management (physical/virtual), vendor management, logistics operations, onboarding/offboarding processes, conference room infrastructure maintenance, invoice and payment processing, documentation, automation of common issues, cloud and on-prem systems management
Preferred skills
International shipping process experience, negotiation skills, training capabilities, time management, independent problem solving
Technologies
ServiceNow, macOS, cloud systems, on-prem systems
Responsibilities
Provide technical support to ServiceNow employees; Implement, deploy and manage IT & Security asset management systems and processes; Manage physical and virtual assets' lifecycle, contracts and support; Responsible for global IT & Security assets procurement; Maintain and manage end-to-end of assets' vendors and suppliers; Responsible for payments, invoices and working closely with the finance team and vendor's finance requests; Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems; Responsible for new employees' on-boarding setup and orientation; Responsible for employees' off-boarding process; Identify, automate and document solutions to common issues; Work with on-prem and cloud systems; Provide on-call support every other Friday.
Seniority
Mid-Senior, hands-on IC
