Controller Operational & Business Support Annual Review Process
Core
Controller for the Annual Review Process, providing operational support, data management, and ticketing system administration for key employees and leaders.
Role type
Operational Controller (HR/Compensation)
Builds
Annual Review Process tool data uploads, training materials, employee communications, and ticketing system dashboards.
Domain
Human Resources / Compensation & Benefits
Deliverable
dashboards & analysis
Required skills
Data gathering and control, Excel, PowerPoint, Outlook, SharePoint, SLA management, KPI development, compliance monitoring, document preparation, training session organization, stakeholder communication
Preferred skills
None stated
Technologies
Excel, PowerPoint, Outlook, SharePoint
Responsibilities
Act as SPOC for Business Leaders on Annual Review Process; Gather, control, and prepare data for uploads; Follow-up on assigned activities and report progress; First line troubleshooting; Prepare, print, and archive documents; Manage shared mailbox and respond to daily queries; Analyze recurring issues and trends in ticketing; Log and categorize tickets; Monitor ticketing statistics and reports; Contribute to team KPIs and dashboards.
Seniority
Mid-level, hands-on operational support
