Lead Product Analyst - Operations
Core
Lead Data Analyst partnering with operational teams to drive data-driven decisions for scaling and optimizing customer support, identity verification, and fraud screening operations.
Role type
Senior IC data analyst (operations analytics)
Builds
Operational analytics models, data pipelines, KPI frameworks, and strategic insights for capacity planning and process optimization.
Domain
Fintech / Operations Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Python, R, statistical modeling, forecasting, capacity planning, cost modeling, KPI development, stakeholder collaboration
Preferred skills
Queuing theory, scheduling optimization, ARIMA/Holt-Winters, dbt, Airflow, Git, ML feature engineering
Technologies
Snowflake, Looker, Superset, Tableau
Responsibilities
Build analytical models for strategic capacity planning and forecasting; own data pipelines for reliability; develop predictive models and cause-and-effect analysis; assess operational health and conduct cost analysis; track performance of strategic initiatives; implement operations KPI tree and target-setting frameworks; standardize processes across forecasting and real-time operations.
Seniority
Senior, hands-on IC
