Senior Fraud Officer
Core
Investigate and resolve card transaction disputes and fraud alerts to ensure compliance and protect cardholders.
Role type
Senior IC fraud operations officer
Builds
Dispute resolution outcomes and fraud prevention strategies
Domain
Banking / Financial Crime / Card Schemes
Deliverable
client delivery
Required skills
Card transaction monitoring, Visa/MasterCard dispute rules, regulatory compliance, investigation, case management, analytical abilities, stress management
Preferred skills
French language proficiency, out-of-the-box thinking
Technologies
Visa platforms, MasterCard platforms
Responsibilities
Review card transaction monitoring alerts to flag suspicious activity, investigate and take immediate action on fraud notifications, resolve dispute requests for cardholders, maintain investigation records and case outcomes, develop and maintain knowledge of card scheme rules and regulations, explore improvements to existing fraud strategies
Seniority
Mid-Senior, hands-on IC
