Senior Cell Assay Support Specialists
Core
Provide pre- and post-sale technical support for cellular and biochemical assay products to global customers, troubleshooting issues and driving product improvements.
Role type
Senior technical support specialist (cellular assays)
Builds
Cellular and biochemical assay products for global customers
Domain
Life sciences / Drug discovery / Cell biology
Deliverable
client delivery
Required skills
Cell-based assay development, Cell signaling biology, Pharmacology, Kinase/receptor biology, Troubleshooting complex technical problems, Scientific literature review
Preferred skills
Training biological scientists, Drug discovery industry experience, Parallel line analysis
Technologies
Excel, PowerPoint, GraphPad, Prism, FileMaker, Teams, SharePoint, Dynamics
Responsibilities
Troubleshoot customer issues and coordinate investigations with R&D/manufacturing, Review and revise product documentation (manuals, datasheets), Assist in developing/maintaining case management tools, Train other technical support personnel, Contribute to product improvement programs and quality committees
Seniority
Senior, hands-on IC