Product Support Engineer, da Vinci Platforms

Sunnyvale, CA, usFull-time2026-10-27 → 2026-11-10

Core

Provide operational and service engineering support for Intuitive's robotic surgical systems, resolving real-time field escalations and driving product/process improvements.

Role type

Senior IC Product Support Engineer (Medical Robotics)

Builds

Robotic surgical platforms (da Vinci), service workflows, and technical documentation

Domain

Medical device industry + Robotics

Required skills

Systems/Integration Engineering, Product Qualification, Scripting (Python, C#, C++, PowerShell), IT Operations, Troubleshooting, Electromechanical Analysis

Preferred skills

Relational Databases (SQL), Statistical Analysis, Enterprise Software (SAP, Salesforce), CAD (Solidworks), Lean/Six Sigma

Technologies

Python, C#, C++, PowerShell, SQL, SAP, Salesforce, Polarion, Windchill, Trackwise

Responsibilities

Resolve Tier-3 field escalations, analyze system anomalies, support software/hardware development and validation, design servicing workflows, develop technical documentation, manage field engineering infrastructure, facilitate failure investigations, support Quality/Post-Market Surveillance

Seniority

Senior, hands-on IC

About Intuitive

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.