Product Director - Onboarding Experience
Core
Lead onboarding experiences for personal and business customers to ensure easy, secure, and clear onboarding at Wise.
Role type
Senior Product Director (Onboarding & Growth)
Builds
Consumer Onboarding, Account Setup, and Account Access & Recovery flows
Domain
Fintech / Cross-border payments
Deliverable
product features
Required skills
Cross-functional leadership, Conversion optimization, UX strategy, Compliance & security alignment, Data-driven decision making, Team building & mentorship
Preferred skills
Experience in regulated flows (fintech, identity), End-to-end metric ownership, Strategic planning
Technologies
None stated
Responsibilities
Drive conversion for new personal customers, Eliminate drop-offs across signup and KYC flows, Own login and account recovery experiences, Improve UX for regulated flows, Build and lead a high-performing team of PMs
Seniority
Senior, hands-on IC with leadership responsibilities