Supplier Onboarding Support Agent with French/Spanish/German/Italian - Hybrid
Core
Support suppliers through the onboarding process via ticket resolution, navigation, and guidance across enterprise platforms.
Role type
Senior Associate Operations Analyst (Supplier Onboarding Support)
Builds
Supplier onboarding workflows and access provisioning
Domain
Supply Chain / Enterprise Software Support
Deliverable
client delivery
Required skills
Ticket management, process navigation, form completion guidance, status tracking, information identification, escalation management, knowledge base usage, documentation discipline, SLA adherence
Preferred skills
Experience with Pega, Ariba SLP, Relish, enterprise workflow platforms, supplier enablement
Technologies
Pega, Ariba SLP, Relish
Responsibilities
Respond to supplier onboarding tickets, guide suppliers through onboarding steps, resolve login and navigation issues, provide onboarding status updates, identify missing information, escalate non-standard questions, capture ticket notes and dispositions
Seniority
Senior Associate, hands-on IC
