Head of Self Serve
Core
Lead the strategy and execution of self-serve solutions (vending, coffee, smart fridges, micro-markets) to improve performance, profitability, and commercial success across a multi-site consumer business.
Role type
Head of Self-Serve Solutions (Strategy & Operations)
Builds
Self-serve solutions including vending, coffee, smart fridges, and micro-markets for public spaces, workspaces, and education sectors.
Domain
Foodservice, Convenience Retail, Unattended Retail
Deliverable
product features
Required skills
Commercial strategy, operations management, sales growth, supplier contract negotiation, data-driven performance improvement, technology innovation, stakeholder leadership
Preferred skills
Experience in vending, smart retail, or multi-site consumer businesses
Technologies
Smart fridges, payment technology, machine data analytics
Responsibilities
Grow the business by identifying new opportunities with clients and operating businesses; Own the self-serve offer covering vending, coffee, smart fridges, and emerging technologies; Improve existing solutions using sales and machine data; Turn ideas into working solutions from proposal to installation; Support bids and client conversations; Lead innovation in unattended retail technology; Manage key partners including equipment and service providers; Build internal capability for self-serve expertise.