Head of IT Operations
Hybrid
Core
Lead IT operational estate, service desk, end-user support, infrastructure, networks, Microsoft 365, and device/license management.
Role type
Head of IT Operations (Manager)
Builds
IT operational services and support for a multi-site organization
Domain
IT Operations / Managed Services
Deliverable
infrastructure
Required skills
ITIL service management, MSP relationship management, team leadership, multi-site operations, contract management (SLAs, escalation, commercial review)
Technologies
Microsoft 365, MSP tools
Responsibilities
Lead and develop a small technical team; Set service standards and hold suppliers accountable; Own IT operations across multiple sites; Manage outsourced IT service contracts including SLAs and commercial reviews; Collaborate with security and data teams on Mission 2030 strategy.