Premier (e) de réception
Core
Lead the front desk team, manage guest relations, handle disputes, and coordinate operations for a 5-star hotel.
Role type
Senior Front Office Manager
Builds
Guest experiences and operational efficiency for a 5-star Relais & Châteaux hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team coordination, conflict resolution, sales promotion, security equipment management, group dossier management, staff training, payment verification, multilingual communication
Preferred skills
Management knowledge, customer satisfaction orientation, flexibility, rigor, organizational skills
Technologies
Electronic time clock, security systems (SSI)
Responsibilities
Coordinate team work and organization, manage client disputes, promote hotel and restaurant services, train staff on sales and technical skills, verify debtors and payment guarantees, manage group files, ensure security equipment compliance, replace the Front Office Manager during absence
Seniority
Senior, hands-on IC with team leadership