Customer Service Medewerker Laboratorium
Core
Managing customer appointments, processing orders, and handling inquiries for ongoing laboratory analyses and samples.
Role type
Customer service representative for laboratory operations
Builds
Customer service workflows and order processing for laboratory analyses
Domain
Food industry / Laboratory services
Deliverable
client delivery
Required skills
Customer relationship management, quote preparation, complaint handling, system administration, chemical knowledge
Preferred skills
Microbiological knowledge, food industry experience, LIMS/CRM/ERP system experience
Responsibilities
Monitoring and following up on customer appointments, processing customer agreements in systems, answering customer questions via phone and email, preparing quotes, handling complaints
Seniority
Entry to Mid-level
