Conseiller Free - Paris - CDD - H/F
Core
Provide customer support for Freebox and mobile offers via chat, phone, and in-person home visits.
Role type
Customer support specialist (telecommunications)
Builds
Customer support services for Free subscribers
Domain
Telecommunications
Deliverable
client delivery
Required skills
Customer service, telecommunications knowledge, phone communication, chat support, scheduling home visits, administrative support
Responsibilities
Answer subscriber questions via chat or phone, make follow-up calls to gather or provide information, schedule and conduct home visits, report issues to internal teams, provide administrative support to field agents
