Vendor Performance Senior Specialist
Core
Monitor and improve vendor fulfillment performance, order completeness, and replacement optimization to protect GMV and ensure seamless customer experiences.
Role type
Senior vendor operations specialist (fulfillment)
Builds
Fulfillment operations and vendor performance metrics for a global food delivery platform
Domain
Food delivery / Logistics
Deliverable
dashboards & analysis
Required skills
Vendor operations, data analysis, process documentation, incident management, root cause analysis, stakeholder coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Monitor fulfillment performance metrics (INF, IND, order failure rates), optimize replacement journeys, reduce order failures, resolve vendor fulfillment incidents, drive corrective actions for process improvements
Seniority
Senior, hands-on IC
