Disputes Analyst
Core
Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, and switch data to determine validity and financial impact.
Role type
Telecom Disputes Analyst
Builds
Dispute resolutions, financial adjustments, and process improvements for telecom billing operations
Domain
Telecommunications / Intercarrier Billing
Required skills
Telecom dispute knowledge, CABS analysis, FCC/PUC tariff interpretation, contract interpretation, billing variance analysis, financial analysis, data analysis, documentation
Preferred skills
Wholesale/Large Business Collections, telecom billing/mediation systems experience (TEOCO, Ericsson, Oracle, SAP)
Technologies
CABS, Microsoft Excel, TEOCO, Ericsson, Oracle, SAP
Responsibilities
Investigate telecom disputes by reviewing billing records and contracts; Analyze CABS invoices and intercarrier settlement details; Review and apply FCC/PUC tariffs to validate charges; Collaborate with cross-functional teams to resolve discrepancies; Prepare case summaries and financial recommendations; Process approved adjustments and credits; Maintain compliance documentation; Identify recurring dispute trends; Manage dispute queues meeting TAT and SLA requirements.
Seniority
Mid-level, hands-on IC