Customer Quality Resident
Core
First contact for customers and production sites to handle daily quality problems, escalations, and containment actions.
Role type
Quality Engineer (Automotive)
Builds
Quality strategies, 8D reports, containment actions, and process approvals for OEM accounts.
Domain
Automotive industry, wiring systems/harness manufacturing
Required skills
Root-cause analysis, Failure analysis, FMEA, Quality assurance, Data analysis, Defect measurement, 8D reporting, Process audits, Supply chain coordination
Preferred skills
Automotive industry experience, Harness maker experience, Spanish language proficiency
Technologies
Omnitracker, LEONI Customer Portal
Responsibilities
Manage internal and external customer portals, support customer process audits and product approvals, organize and follow up on rework/sorting activities, prepare 8D reports for customers, coordinate with supply chain for logistics complaints, organize meetings with production plants for claim follow-up.
Seniority
Mid-level, 5-7 years experience