Global Compliance Inquiry Services and Transformation Lead (f/m/div.)
Core
Establish and scale a strategic global Compliance Inquiry Services delivery capability, transitioning from decentralized handling to a scalable, AI-enabled governance model.
Role type
Senior transformation lead (Compliance & Global Service Delivery)
Builds
Scalable global Compliance Inquiry Services and Governance Operations
Domain
Compliance, Governance, Global Service Delivery, Digital Transformation
Deliverable
production ML models
Required skills
Global service management, Operating model design, Organizational transformation, International team leadership, Workforce planning, Talent management, AI-enabled service models, Strategic stakeholder management
Preferred skills
Compliance Advisory, Case & Matter Management, Shared Services, Digital Transformation, Organizational Development
Technologies
AI-enabled inquiry processing tools
Responsibilities
Lead establishment and global scale-up of Compliance Inquiry Services; Drive transition to scalable global governance operations; Integrate Lisbon-based team into global operating model; Manage senior stakeholders and align global objectives with local requirements; Lead workforce planning, performance management, and talent development for the team.
Seniority
Senior, hands-on IC with strategic scope