Resource Specialist/Concierge
Core
Dedicated support for W-2 participants, facilitating access to services that promote employment and self-sufficiency.
Role type
Resource Specialist/Concierge
Builds
Individualized service plans and seamless transitions to internal/external providers
Domain
Social services / Workforce development
Deliverable
client delivery
Required skills
Case management, Documentation management, Community resource identification, Program eligibility assessment, Warm handoff coordination, Multi-priority management
Preferred skills
Bilingual (Spanish or Hmong), Associate or bachelor's degree in human services/Social Work, Experience with W-2 or similar employment programs
Responsibilities
Conduct initial assessments to identify participant needs and barriers; Assist in gathering documentation for W-2 eligibility; Provide warm handoffs to service providers; Track referral outcomes and adjust support strategies; Collaborate on individualized service plans; Educate participants on services (childcare, housing, healthcare); Identify gaps in community resources.
Seniority
Mid-level IC