Deputy Director
Core
Implement total quality management and change management procedures for case management, enrollment, and customer services units while leading outreach and reporting operations metrics.
Role type
Senior management leader for workforce development operations
Builds
Case management, enrollment, and customer service processes for job seekers
Domain
Human services / Workforce development
Deliverable
dashboards & analysis
Required skills
Total quality management, change management, team leadership, process improvement, data reporting, stakeholder coordination, program development
Preferred skills
Knowledge of community resources, vocational rehabilitation, disability issues, human services
Technologies
Microsoft Word, Excel, PowerPoint, Outlook
Responsibilities
Implement quality management procedures, manage communication and coordination across units, provide leadership to staff, oversee operations metrics reporting, coordinate fair-hearing processes, compile quarterly reports, collaborate on program development
Seniority
Senior, hands-on IC with management oversight