Implementation Specialist
Core
End-to-end implementation of Rotamaster, a workforce management and rostering platform for healthcare organizations, providing consultancy, training, and project management to ensure successful adoption.
Role type
Senior Implementation Specialist (Healthcare Workforce Management)
Builds
Rotamaster implementation projects for healthcare clients
Domain
Healthcare / Workforce Management / HR Technology
Required skills
Project lifecycle management, stakeholder coordination, User Acceptance Testing (UAT) execution, customer consultancy, training delivery, risk mitigation, analytical problem-solving
Preferred skills
Experience implementing complex software in healthcare, expertise in HR and workforce solutions, ability to identify upsell opportunities
Responsibilities
Manage assigned implementation projects from initiation to go-live, coordinate activities across internal teams and customer stakeholders, create and maintain project plans, ensure successful completion of UAT, provide weekly status reports, act as primary point of contact for customers, deliver onboarding and training, identify unmet customer needs and upsell opportunities