Tjänstespecialist Brand & Räddning
Core
Develop, evolve, and manage Securitas Sweden's service offerings in fire and rescue to create customer value, enable efficient delivery, and contribute to profitable and sustainable growth.
Role type
Senior service specialist (fire & rescue strategy)
Builds
Scalable fire and rescue service offerings for industrial customers
Domain
Security services / Industrial fire safety
Required skills
Strategic account management, service design, complex needs analysis, solution design, tendering and negotiation, business development, customer and user insight analysis, production implementation, market and technology trend analysis, service lifecycle management, project management, key performance indicator tracking
Preferred skills
Authority exercise in fire and rescue services, multi-disciplinary expertise (fire technology, working environment, operations), inspection work in complex environments
Technologies
None stated
Responsibilities
Lead strategic accounts including complex needs analysis, solution design, and tendering; Identify new customer needs and opportunities within industrial fire safety; Analyze customer behavior and feedback to drive service insights; Implement solutions into production including delivery models and competency requirements; Monitor market and technology trends to inform service development; Ensure service quality and customer experience based on data; Conduct service design and concept development; Manage development initiatives and projects; Collaborate with operations to identify and track relevant key metrics
Seniority
Senior, hands-on IC