Process Excellence Analyst - Paris - H/F
Core
Analyze operational processes for Iliad's Fiber division to improve connection quality, technician performance, and customer service experience.
Role type
Senior Business Intelligence Analyst (Process Excellence)
Builds
Process transformation projects and statistical tests for the Fiber division
Domain
Telecommunications / Fiber infrastructure
Deliverable
dashboards & analysis
Required skills
Business Intelligence, statistical analysis, quantitative analysis, process optimization, data-driven recommendations, BI platform usage, Excel
Preferred skills
Telecommunications industry experience, English language proficiency
Technologies
Excel, BI platform
Responsibilities
Conduct independent analyses on specific business topics, primarily processes; Design statistical tests to validate future processes; Advise business units on solutions based on data analysis; Train business teams on internal BI platform usage; Collaborate with Data Scientists and Engineers.
