Insurance Customer Care Benefits Advisor
Core
Answer inbound calls to provide customer service for insurance products, process payments, and handle account maintenance for customers switching from incumbent carriers.
Role type
Customer Service Representative (Insurance)
Builds
Customer support interactions and account updates for insurance carriers
Domain
Insurance / Business Process Outsourcing
Deliverable
client delivery
Required skills
inbound call handling, payment processing, account maintenance, data accuracy, CRM application usage, multi-tasking, basic PC keyboarding, troubleshooting technical issues
Preferred skills
1 year BPO/customer service experience, experience with CRM applications, systematic problem solving
Responsibilities
Answer inbound calls to provide exceptional customer service, respond to inquiries about products and services, process payments, perform general account maintenance, update contact information, handle billing questions, transfer calls outside scope to operational support teams, manage outbound follow-up calls
Seniority
Entry-level to Junior