Fulfilment & Experience Manager
Core
Lead a team to optimize store availability and costs while creating a customer-centric shopping experience and ensuring operational excellence.
Role type
Senior IC Fulfilment & Experience Manager
Builds
Omnichannel retail stores with efficient logistics and customer service operations
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Team leadership and succession planning, Budget and cost management, Capacity planning, Operational performance monitoring, Customer experience optimization, Compliance management
Preferred skills
Store management process knowledge, Logistics and Customer Relations knowledge, IKEA Concept and culture knowledge, Stakeholder engagement
Technologies
None stated
Responsibilities
Lead team and secure highest availability at lowest cost, Create business competence among managers, Identify and develop talents, Plan resources and investments, Identify and remove customer hindrances, Establish and maintain service agreements, Monitor function and store performance, Ensure great shopping experience, Position IKEA as a responsible partner, Secure compliance to legislation and regulations