Customer Operations Officer (Russian Speaker)
Core
Provide client support, sales conversion, onboarding verification, and operational processing for a proprietary trading firm's funded challenge programs.
Role type
Customer Operations Officer (Client Support & Sales)
Builds
Client relationships, funded challenge participation, and operational compliance for trading accounts.
Domain
Financial Services / Proprietary Trading / FinTech
Deliverable
client delivery
Required skills
Fluent English and Native Russian, CRM and ticketing systems, KYC and identity verification, payment processing workflows, Microsoft Office and Google Workspace
Preferred skills
Proprietary Trading Firm experience, retail trading knowledge (CFD/FX/Crypto), funded trader program support, KYC/AML/fraud prevention principles
Technologies
CRM, ticketing systems, Microsoft Office, Google Workspace
Responsibilities
Handle client enquiries via live chat, email, and social media; convert inbound leads into paying challenge participants; review and verify customer onboarding documentation; process operational requests including payouts and refunds; maintain accurate CRM records and audit trails; escalate complex or compliance-related cases.
Seniority
Mid-level (2-4 years experience)
