Customer Support Specialist with Bulgarian and English
On-site
Core
First point of contact for customers via phone, chat, and email, resolving inquiries and issues with care and professionalism.
Role type
Customer Support Specialist
Builds
Customer experience and issue resolution for clients
Domain
Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
Native Bulgarian (C2), English (B2), written and verbal communication, computer literacy, attention to detail, process adherence
Preferred skills
Previous customer support experience
Technologies
CRM systems, communication platforms
Responsibilities
Respond to customer inquiries via chat, phone, and email; document interactions in CRM; follow communication procedures; escalate complex cases; navigate multiple systems simultaneously
Seniority
Individual Contributor