Raffles Club Operations & Experience Manager
Core
Lead day-to-day operations and guest experience for a luxury hotel club, overseeing breakfast, afternoon tea, and aperitivo services.
Role type
Senior Club Operations Manager
Builds
Distinctive guest experiences and seamless service delivery for club members
Domain
Luxury Hospitality / Hotel Club Operations
Deliverable
product features
Required skills
Team leadership, budget management, inventory control, service standard setting, guest relationship management, operational planning
Preferred skills
Micros, Opera Cloud, additional languages
Technologies
Micros, Microsoft Office, Opera Cloud
Responsibilities
Lead the club during operating hours, coordinate menus and service with culinary teams, manage departmental budgets and costs, coach and develop the team, monitor guest feedback and resolve complaints, oversee inventory and stock checks
Seniority
Senior, hands-on IC