Host/Hostess | Kea Lani Restaurant | Casual
Core
Hospitality ambassador connecting guests to cuisine and setting the tone for the dining experience at a luxury resort restaurant.
Role type
Front-of-house host/hostess
Builds
Guest seating flow and reservation management
Domain
Hospitality / Resort Dining
Deliverable
product features
Required skills
Reservation management, floor plan knowledge, menu knowledge, guest issue resolution, multi-tasking, basic computational ability, computer skills
Preferred skills
OpenTable knowledge, 1 year customer service experience
Technologies
OpenTable, Microsoft Word, Excel
Responsibilities
Oversee smooth flow of guests by seating them according to business volumes, maintain reservation book, ensure sufficient stock of menus, resolve guest issues professionally, liaise with Manager on Duty regarding service flow and staff assignments, adhere to food handling safety standards, organize side work according to shift demand.