Keyholder, Hudson Yards
Core
Serve as the primary point of contact for studio operations, managing opening/closing procedures, retail area, and acting as Manager on Duty when management is absent.
Role type
Front-line operations lead (fitness studio)
Builds
Daily studio operations, retail sales environment, client check-in process
Domain
Health & fitness / Hospitality
Deliverable
product features
Required skills
Customer service, multi-tasking, prioritization, communication, problem-solving, organization, team supervision, retail management, training new hires
Preferred skills
Passion for health and fitness, positive attitude, flexibility for non-traditional schedules
Technologies
None stated
Responsibilities
Function as MOD when management is absent, maintain keys and security, open/close studio and checklists, supervise staff on daily tasks, support instructors during check-in, manage retail visuals and sales, train new front desk staff, provide high-level customer service
Seniority
Individual Contributor, entry-to-mid level