Insurance Transaction Customer Service Associates- Contract Opportunity
Core
Provide support services for insurance customers by processing policy changes, handling billing inquiries, and resolving complex issues via phone, chat, and email.
Role type
Customer Service Associate (Insurance)
Builds
Customer care and policy administration for insurance clients
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, policy administration, billing management, CRM applications, multi-tasking, verbal and written communication, troubleshooting, data entry
Preferred skills
Healthcare/Insurance experience, systematic problem solving, time management, Microsoft Office proficiency
Responsibilities
Process policy changes including coverage and beneficiary updates, handle billing inquiries and premium payments, manage customer communications across voice and chat channels, identify cross-selling opportunities, maintain customer confidentiality, update job knowledge on new products
Seniority
Entry-level to Junior