Customer Quality Engineer - Liquid Cooling
Core
Primary quality contact for customers managing liquid-cooling product issues from complaint through resolution.
Role type
Customer Quality Engineer
Builds
Liquid-cooling products (cold plates, CDUs, manifolds)
Domain
Thermal management / Data center infrastructure / EV charging
Deliverable
client delivery
Required skills
Customer interface, cross-functional coordination, root-cause analysis (8D, 5 Why, Ishikawa), quality reporting, on-site containment coordination, travel management
Preferred skills
Fluent Chinese
Technologies
8D, 5 Why, Ishikawa diagrams, FMEA, CAPA
Responsibilities
Serve as primary contact for customer quality complaints; coordinate on-site sorting and containment activities; drive cross-functional problem resolution; execute root-cause analysis and corrective actions; maintain quality reporting and governance; develop product and process knowledge.
Seniority
Mid-level, hands-on IC
