Business Consultant - Benefits Specialist
Core
Deliver consultancy and training on NEC Benefits products (CTR/CTS and Housing Benefits) to local authorities in the UK, supporting migrations, billing, and service improvements.
Role type
Senior IC business consultant (benefits specialist)
Builds
Consultancy services and training programs for local government revenue and benefits systems
Domain
Public sector / Local government / Benefits administration
Deliverable
client delivery
Required skills
NEC Benefits product expertise, CTR/CTS knowledge, Housing Benefits knowledge, Consultancy delivery, Training delivery, Problem solving, Stakeholder management
Preferred skills
Integration knowledge, External agency experience, Seminar delivery
Technologies
NEC R&B products
Responsibilities
Provide consultancy and training on NEC Products and Service Implementations; Deliver consultancy / training on site and via Webinar; Contribute to the development of new consultancy offerings; Make recommendations relating to best use of NEC software; Ensure customer satisfaction and feedback issues; Assist with product development including user guides; Progress and update knowledge of relevant legislation; Extend team capacity through internal training and mentoring.
Seniority
Senior, hands-on IC