Implementatie Manager (m/v/x)
Core
Leading hands-on preparation and implementation of large-scale transitions in a customer service environment, ensuring operational readiness and minimal customer impact.
Role type
Senior IC implementation manager (customer service operations)
Builds
Operational readiness for complex customer service transitions
Domain
Customer service operations / IT integration
Required skills
Operational readiness management, end-to-end testing coordination, fallback/recovery scenario design, stakeholder management, incident monitoring, change management, documentation, go/no-go decision support
Preferred skills
Experience with 2M+ annual customer contacts, cross-functional team leadership, analytical problem solving, hands-on execution
Technologies
N/A
Responsibilities
Lead preparation and implementation of complex changes in customer service environments; Define operational readiness criteria and milestones; Coordinate end-to-end testing and translate results into improvements; Manage incidents, customer impact, and service levels during live transitions; Facilitate knowledge transfer and sustainable organizational embedding
Seniority
Senior, hands-on IC
