Raffles Boston - General Manager
Core
Lead the operations of a luxury hotel in Boston, driving financial performance, guest experience, and strategic growth while managing owner relations and local community partnerships.
Role type
General Manager (Luxury Hospitality)
Builds
A world-class luxury hotel experience and operational excellence for guests and owners
Domain
Luxury Hospitality / Hotel Management
Required skills
Strategic planning, financial acumen, revenue management, owner relations, team leadership, crisis management, sales and marketing, operational oversight, stakeholder engagement, innovation
Preferred skills
Experience with labor unions, renovation project oversight, international protocol knowledge, entrepreneurial mindset
Technologies
PMS, Revenue Management Systems, CRM, Financial Modeling Tools
Responsibilities
Articulate a clear vision for the hotel aligned with ownership strategy; maximize financial performance and control costs; oversee renovation projects; handle VIP guests and international protocols; foster a culture of innovation and continuous learning; build strong relationships with internal and external stakeholders; drive sales, marketing, and revenue management initiatives.
Seniority
Senior, hands-on IC