CRM Junior Engineer with Devops
Core
Develop and configure Dynamics 365 Customer Service Workspace, Omnichannel, and Customer Insights – Journeys to enable guided agent experiences and real-time marketing.
Role type
Junior CRM Engineer with DevOps responsibilities
Builds
Dynamics 365 solutions, omnichannel integrations, marketing journeys, and automated workflows
Domain
Customer Service & Marketing Technology
Required skills
C#, JavaScript, TypeScript, React, Azure Functions, Service Bus, Logic Apps, REST APIs, Power Automate, Git, Azure DevOps, Unit Testing (FakeXrmEasy/MSTest)
Preferred skills
Dynamics 365 expertise, Omnichannel configuration, Customer Insights Journeys, Copilot/AI integration
Technologies
Dynamics 365, Azure, Power Platform, React, TypeScript, C#, JavaScript
Responsibilities
Configure Session Templates, App Tabs, and Agent Scripts; Develop Plugins and Custom Workflows; Set up Omnichannel for voice, chat, SMS, and social; Design and configure customer journeys; Integrate external systems; Implement security models; Use Git/Azure DevOps for version control; Write unit tests for plugins and function apps
Seniority
Junior, 1-2 years experience