Mayor’s Office of Education - Student Loan Education Officer
Core
Provide free, trusted education and support to student loan borrowers to manage debt, navigate repayment, and access forgiveness programs.
Role type
Senior IC student loan education officer and program coordinator
Builds
Educational programs, borrower support services, and community outreach initiatives for Philadelphia residents
Domain
Public sector / Personal finance / Student loan management
Deliverable
client delivery
Required skills
Case management, borrower counseling, program development, stakeholder collaboration, data reporting, presentation delivery, social media outreach, quality assurance, team supervision
Preferred skills
Personal finance knowledge, virtual/in-person training experience, social media expertise
Technologies
Microsoft Office Professional Suite (Excel, Word, PowerPoint, Teams, Outlook, Forms)
Responsibilities
Deliver one-on-one borrower education and assist with enrollment in repayment plans; Oversee website resources and curate factual content; Conduct outreach and deliver presentations to diverse audiences; Lead peer case reviews and coach staff; Track and report program trends and borrower outcomes
Seniority
Mid-level, hands-on IC with supervisory responsibilities