Analista de Operações Pleno
Core
Product Ops role ensuring end-to-end operational health, monitoring metrics, and supporting product squads to deliver value for millions of users.
Role type
Product Operations Analyst
Builds
Product features and operational stability for a high-volume debt negotiation platform
Domain
Fintech / Credit Risk / Data Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Power BI/Tableau, KPI/OKR management, funnel analysis, incident monitoring, data-driven decision support
Preferred skills
Product management support, continuous improvement, cross-functional collaboration
Technologies
Power BI, Tableau, SQL
Responsibilities
Monitor product operational health, flows, and integrations; Track performance indicators and conversion funnels; Manage and update product OKRs; Analyze customer voice from support and surveys; Partner with squads and PMs for operational support and prioritization; Drive continuous product improvements to reduce friction
Seniority
Mid-level (Pleno)
