Implementation Manager
Core
End-to-end implementation of RotaMaster workforce management software for healthcare organizations, providing consultancy, training, and project management to ensure successful adoption.
Role type
Senior Implementation Manager (Healthcare SaaS)
Builds
RotaMaster implementation projects for healthcare and life sciences clients
Domain
Healthcare / Workforce Management / SaaS
Required skills
Project lifecycle management, Stakeholder management, Consultancy, Training delivery, Risk mitigation, UAT coordination, Customer relationship management, Upsell identification, Planning and prioritization, Problem-solving
Preferred skills
Healthcare industry experience, HR and workforce solutions expertise, Complex software implementation track record
Technologies
RotaMaster, Rotify
Responsibilities
Manage assigned implementation projects from initiation to go-live, Coordinate project activities across internal teams and customer stakeholders, Create and maintain project plan documents, Ensure successful completion of User Acceptance Testing (UAT), Provide weekly project status reports, Act as primary point of contact for customers, Deliver professional consultancy, onboarding, and training, Identify unmet customer needs and upsell opportunities