RESPONSABLE SERVICE CLIENTS H/F
Core
Manage and lead a customer service team, ensuring order compliance, coordinating with internal services, and handling client issues.
Role type
Customer Service Team Lead
Builds
Customer service operations and order fulfillment processes
Domain
Construction materials manufacturing
Required skills
Team leadership, Order compliance management, Client relationship management, Cross-functional coordination, HR planning, Office software proficiency
Preferred skills
Empathy, Active listening, Adaptability, Team collaboration, Autonomy, Reactivity
Responsibilities
Coordinate and organize team work, Set objectives with hierarchy, Control results and conduct performance interviews, Identify training needs, Ensure HR resource availability, Interface with different services, Guarantee order compliance (deadlines, quantities, prices), Act as primary client contact for order execution, Supervise order anomalies (shortages, supplements, returns, disputes), Control consistency between pricing conditions and invoicing