Front Office Manager (m/w/x)
Core
Leading the Front Office team to ensure smooth check-ins/check-outs, high guest satisfaction, and operational efficiency at a boutique hotel.
Role type
Front Office Manager
Builds
Guest experiences and operational workflows for a premium boutique hotel
Domain
Hospitality / Hotel Management
Deliverable
physical/clinical work
Required skills
Team leadership, guest relations, reservation management, staff scheduling, complaint handling, administrative reporting, proficiency in hotel management systems (PROTEL)
Preferred skills
Additional foreign languages, flexibility with shifts
Technologies
PROTEL, Hotel Management Systems
Responsibilities
Lead and motivate the Front Office team, manage check-ins and check-outs, create staff schedules, handle guest feedback and complaints, onboard and develop employees, process reservations and bookings, perform administrative tasks like billing and monthly closing