Systems Engineer (Enterprise Applications Support)
Core
Provide technical support, troubleshooting, and implementation for enterprise applications including ERP, BPM, and document management systems.
Role type
Systems Engineer (Enterprise Applications Support)
Builds
Enterprise software platforms and specialized systems for pharmaceutical clinical trials
Domain
Pharmaceutical industry / Enterprise IT
Required skills
Enterprise application support, software installation, user training, software update management, technical auditing, SQL query creation, systems validation
Preferred skills
Systems analysis, Jira Service desk, Confluence, systems development, testing (test cases/scripts)
Technologies
ERP, BPM, Document Management Systems, Jira, Confluence, SQL
Responsibilities
Provide Tier 2 and Tier 3 support for off-the-shelf software, install and support specialized systems, monitor and recommend software updates/releases, conduct technical audits for compliance, update validation status for CFR 21 Part 11 systems, conduct user training for client-provided IT equipment
Seniority
Mid-level, hands-on IC