Executive - Global Technical Support (Malaysia)
Core
Provide end-to-end technical and product support for TabSquare's solutions to clients across SEA, ANZ, and Taiwan markets via phone, email, chat, and ticketing systems.
Role type
Senior IC technical support executive
Builds
Client support operations and issue resolution for SaaS/fintech dining solutions
Domain
Fintech / SaaS / Restaurant Technology
Deliverable
client delivery
Required skills
Technical troubleshooting, ticketing management, client communication, bug identification, infrastructure monitoring, stakeholder liaison, bilingual communication (English/Mandarin), POS/F&B IT knowledge
Preferred skills
Experience with Freshdesk, TeamViewer, Datadog, content management systems, network/printer troubleshooting
Technologies
Freshdesk, TeamViewer, Datadog
Responsibilities
Acknowledge and resolve technical queries via multiple channels; log and categorize tickets; escalate bugs and infrastructure issues; liaise with L2/L3 teams and account managers; provide status updates to clients.
Seniority
Mid-level, hands-on IC